FAQs

1. What currencies do you accept?

Prices are displayed in your selected currency, and available payment currencies are shown at checkout.

2. Are taxes included in the product price?

Taxes may vary by region and will be displayed during checkout where applicable.

3. What is the estimated delivery timeframe?

Delivery depends on your location. Full details are provided in our Shipping Policy.

4. Do you offer expedited shipping?

Availability depends on your location. Options will appear at checkout if supported.

5. What happens if my package is lost?

If a package is confirmed lost by the courier, we can assist with reshipment or refund according to policy.

6. What should I do if my tracking number isn’t updating?

Tracking information may need 2–7 days to update. If delays persist, contact support.

7. How do I initiate a return?

Contact us with your order number and reason for return. Our team will provide instructions.

8. Are return shipping fees covered?

Return fees may depend on the reason for return. Details are outlined in the Return Policy.

9. When will I receive my refund?

Refunds are issued after the returned item is received and inspected.

10. Do you accept returns on worn items?

Items must be unworn, unwashed, and in original packaging to qualify for returns.

11. What if my item has sizing issues?

Please contact our team. Exchanges may be offered depending on stock availability.

12. How do I update my account information?

Log in and navigate to the account settings page to make updates.

13. Are my personal details protected?

Yes, we follow strict security measures to safeguard your information as detailed in our Privacy Policy.

14. What if I receive a defective product?

Contact us within the required timeframe with photo or video proof for assistance.

15. Do you offer customer support on weekends?

Response times may be longer during weekends and holidays, but we will reply as soon as possible.