Shipping Policy

We strive to provide a dependable and transparent delivery experience for all customers worldwide. The information below outlines our shipping procedures and expectations for international orders.

1. Worldwide Shipping Options

We ship to most international locations. Orders that meet the minimum free-shipping threshold shown at checkout will automatically qualify for complimentary delivery.

2. Order Processing Time

Processing typically takes 1–5 business days. This includes order verification, product preparation, and packaging. Orders submitted during weekends or public holidays will be processed on the next working day.

3. Estimated Arrival Times

Delivery times vary by region, and the following estimates apply:

  • United States: 8–25 business days

  • Canada & Europe: 8–25 business days

  • Australia & New Zealand: 8–25 business days

  • East & Southeast Asia: 8–25 business days

  • Middle East: 10–25 business days

  • South & Central America: 10–25 business days

Please note that customs inspections, unforeseen transit delays, and seasonal changes can affect delivery times.

4. Tracking Your Order

Once the package has been shipped, customers will receive an email containing a tracking number. Tracking updates may take several days to appear depending on the carrier’s system.

5. Confirmed Delivery but Not Received

If your tracking status shows “delivered” but the package is not found:

  • Check with neighbors or building security

  • Verify if the package was placed in a secure area

  • Contact your local delivery carrier for clarification

If the issue is unresolved, customers may reach out to support for guidance.

6. Address Errors & Order Modifications

Customers must ensure that all shipping details are correct at the time of ordering. Requests to update an address must be submitted promptly. If the order has already entered shipment processing, changes may not be possible.

7. Customs Regulations & Import Fees

Depending on your country, customs duties or import taxes may apply. These fees are determined by local authorities and must be paid by the customer unless stated otherwise during checkout.

8. Customer Support

For all shipping or delivery-related questions, customers may contact the service email listed on the website. Our support team is prepared to assist with tracking inquiries, delivery updates, and general shipping concerns.